Refund Policy
Last Updated: 03.12.2025
Welcome to MeAs VA (“Company,” “we,” “our,” “us”).
We aim to provide high-quality virtual assistance services, and your satisfaction is important to us.
This Refund Policy explains when refunds may be granted, how they are processed, and what conditions apply.
1. Eligibility for Refunds
Refund requests are considered under the situations listed below.
To be eligible:
* A refund request must be submitted **within 7 days** from the **date of payment**.
* The service must **not be fully completed** at the time of request.
* You must provide all required **documentation** (see Section 9).
Refunds may be approved in the following cases:
✔ 1.1 Services Not Rendered
If we fail to begin or deliver the agreed-upon services.
✔ 1.2 Duplicate or Excess Payment
If you accidentally make two payments or a higher amount is charged.
✔ 1.3 Failure to Deliver as Agreed
If we do not deliver tasks clearly agreed upon in writing, and the fault is on our end.
✔ 1.4 Unsatisfactory Work
If the delivered work is significantly below professional standards—even after reasonable revisions—and the issue is caused by us.
✔ 1.5 Technical Issues
If payment was processed, but due to technical error the service could not be delivered.
✔ 1.6 Other Valid Reasons
Other legitimate service-related issues may be considered at our discretion.
2. Non-Refundable Situations
Refunds **will not** be granted if:
* The service has been **partially or fully used**, or work has already been completed.
* Client delays, lack of response, or incorrect information caused issues.
* Third-party fees (government filings, software tools, ads, subscriptions, etc.) were already purchased on your behalf.
* The refund request is made **after the 7-day window**.
* The dissatisfaction is subjective, but the work was delivered as agreed.
3. Refund Policy for Subscription Plans (Monthly Plans)
For monthly/recurring plans:
✔ 3.1 No Refund After Work Has Started
Once the month begins and tasks have been initiated, refunds are not offered.
✔ 3.2 Pro-Rata Refund (If No Work Has Started)
If no tasks have been executed in the current billing cycle, you may receive a **partial refund** minus:
* Payment gateway fees
* Administrative costs (up to 10%)
✔ 3.3 Unused Hours
Unused hours at the end of the billing cycle:
**Do not roll over** unless explicitly stated in your plan.
* **Are non-refundable**.
✔ 3.4 Cancellations
Subscription cancellations affect **future bills only**.
Past payments already used for services will not be refunded.
4. Partial Refund Conditions (Clear Formula Added)
A partial refund may be issued based on:
* The percentage of work completed
* Hours used vs. unused
* Any third-party expense deductions
* Time spent on revisions
Formula:
**Refund Amount = Total Paid – (Hours Used × Hourly Rate) – Third-Party Costs**
5. How to Request a Refund
You may submit your refund request through:
or call 7888585691
Your request must include:
* Name and contact information
* Payment date
* Plan or service purchased
* Detailed reason for the refund
* Any supporting documentation
6. Required Documentation
When requesting a refund, please provide:
* Invoice number
* Transaction ID
* Screenshots (if applicable)
* Task details or proof of issue
Incomplete submissions may delay processing.
7. Refund Review Process
Upon receiving your request:
1. We will acknowledge receipt within **24–48 hours**.
2. We will investigate the issue and review all task records.
3. Approval or rejection will be provided within **3–5 business days**.
We may request additional clarification during review.
8. Refund Method & Processing Time
If approved:
* Refunds are issued to the **original payment method only**.
* Processing time: **5–7 business days** (depending on your bank/payment provider).
* Any payment gateway fees are **non-refundable**.
* Currency fluctuations or international conversion fees are not reimbursed.
9. Third-Party Costs
Fees paid to third-party vendors (govt. fees, software, ads, subscriptions, tools, etc.) are:
* **Not refundable**,
* Even if the main service fee is refunded.
10. Dispute Resolution
If you disagree with a refund decision:
1. You may request an **internal appeal**, reviewed by a senior team member.
2. If still unresolved, disputes shall be handled under the **laws of India**, using mediation or arbitration before legal action.
This creates a fair and structured process.
11. Compliance With Local Laws
This Refund Policy is designed to comply with applicable **Indian consumer protection laws** and international service standards.
Where required by law, additional customer rights may apply.
12. Changes to This Policy
We may update this Refund Policy at any time.
Updates become effective immediately upon posting.
13. Contact Us
For questions or concerns regarding refunds: